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FAQ

     
   
     
 
  Membership Details
     
   
     
 
  Support & Coverage
     
     
   
     
 
  L4 vs Your Current IT Support
   
 

 

Membership Details top

How many memberships do I need?
You'll need a membership for each computer, laptop, or server being used in your office. You do not need additional memberships for printers, PDA’s, firewalls, etc.

What if I want somebody to come to my office instead of supporting me over the Internet or phone?
To be able to offer our service at such a low price, we must first try to solve all problems over the phone or the Internet. If we are unable to solve the problem, we will send one of our technicians on-site or depending on your plan work with a consultant in the area to fix the problem.

I don't have a dedicated Internet connection; can I still be a customer of Subscription Support?
Not at this time. Our affordable business model requires that we solve most problems over the Internet using remote control software that allows us to work on your computer while you watch. If you don't have an Internet connection, we'll be unable to provide an adequate level of service.

 

 

 

Support & Coverage top

What software do you support?
Level-IV will support all Microsoft products and most of the other software products commonly used by small businesses.

What hardware do you support?
We will support any hardware on a limited basis. By this we mean that we do not do hardware repairs. We will, however, diagnose hardware problems and work with the hardware manufacturer on your behalf in the case of warranty repairs. In the case that a piece of hardware is not under warranty we will assist you with purchasing new hardware or in having a hardware repaired by an Level-IV partner.

I'm skeptical that Level-IV can give me the support I need over the Internet.
Currently we are able to solve over 80% of our user issues over the Internet. We believe so strongly in the value of our service that we offer a service guarantee. Put us to the test and see how we do! Ask a representative for details.

Explain the Remote Control service — Is my information safe?
It's very safe. We use remote control software that allows us to take control of your computer as if we were sitting right at your desk. This allows us to do most of our work over the Internet and enables us to offer you the lowest price possible.
In order to use the software on your computer, we must get your permission each and every time. We cannot connect to your computer unless you accept a link that we send you each time you want support. That way you can feel safe that we can't do anything to your computer when you aren't watching our every move.

 

 

 

Level-IV vs. Your Current IT Support top

Why should I use this service over a traditional hourly consulting service?
Hourly consulting is reactive in nature and expensive. Level-IV combines the best IT management tools and practices with the highest level of customer service. We proactively monitor and manage the health of your network, solving problems before they have an impact on your business – and do it on a very affordable flat fee basis.

We have a friend that took a couple of computer classes while in college that we call when we want computer help; why shouldn't we just stick with that?
We've found through years of experience that many small businesses use a friend or part-time employee to try to manage their computer systems. However, these people often aren't up to date with the latest technologies or solutions, move on to full time jobs, or are unavailable when you need them, costing you lost productivity and bringing your business to a standstill. Level-IV is an affordable solution that allows you to contact a qualified team of experts 24 hours a day, 7 days a week.

 

 

 
 
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